Frequently Asked Questions

WHAT IS BLOCKCHAIN?

Blockchain is defined by the Blockchain Council as:  A consensus-based secure decentralized public/private database which stores information immutably over a P2P network.


WHAT IS A CRYPTOCURRENCY?

Cryptocurrency is an application of the Blockchain.  There are many unique blockchains and many cryptocurrencies.  Each Cryptocurrency is valued based on supply and demand and compared against Bitcoin (BTC).


WHO WOULD USE GHOSTPAY?

Anyone can use GhostPay; from the everyday person who happens to value their privacy, to the senior executive of a Fortune 500 firm.  Whether you are new to Crypto or a veteran the service offering is to provide you a safe, secure, and easy method to transact at the point of sale.


WHAT CRYPTOCURRENCIES ARE YOU PLANNING TO INCORPORATE FOR USE AT THE POINT-OF-SALE?

Contact us for the current list.


CAN I GET A REFUND FROM A TRANSACTION?

Unfortunately not, unlike traditional payments there are not pending transactions that you can reverse or place a stop hold on. Transactions are permanent and can not be reversed, this is a universal law for blockchain transactions. Be careful choosing which cryptocurrency you use during checkout.  However, while using the GhostPay application you did not receive the goods/services you paid for or the merchant claims there is a problem with payment, the user can place the transaction on “discovery” status.  While on “discovery”  status GhostPay representatives will review the transaction and determine the responsible party given the dispute.  Please note: If the user ghosts their payment history they cannot dispute any transactions given the time period even if they downloaded the history.


HOW CAN I BE ASSURED THAT MY FUNDS ARE SAFE?

When joining the family each user will set up 2-step verification for account integrity.   The website will be protected with the highest level of security and encryption so that your money and information is safe.  We will assign the same sign in and security measures to the GhostPay application securing your data on the go.  If you subscribe the premium route there will be an additional layer of anonymity/security with a VPN. 


WHEN WILL THIS SERVICE BE AVAILABLE?

Wallet service should be available in the next few months.  As for the usage at retail locations we’re shooting for late 2019/early 2020.